igdpmd64.sys Blue Screen

Symptoms: The computer continues to receive a blue screen with an error in the file igdpmd64.sys at random times.

Solution: There is a known conflict between Microsoft Update KB2670838 and Hybrid Video cards which results in the system becoming unstable and displaying the notorious “Blue Screen of Death”.

1. Go to Control Panel > Add Remove Programs > Show Installed Updates

2. Locate KB2670838 and uninstall

3. Reboot the system

The system should now be stable.

Windows: Microsoft Office Word, Excel, Powerpoint, Internet Explorer Close unexpectedly

Problem: Microsoft Office Word, Excel, Powerpoint, and Internet Explorer close unexpectedly on a regular basis in Vista. Crash report lists gdiplus.dll_unloaded as the module.


1. gdiplus.dll_unloaded is in conflict with Apple iCloud, uninstall the iCloud program and reboot the machine, this will correct the regular crashes.

2. If you want to maintain iCloud, open Windows Control Panel, find the iCloud control panel icon, open the control panel and allow iCloud to deploy fully to all of the programs on the affected computer. This will result in new icons appearing in Word and Excel.

3. If neither of the above solutions work, or if gdiplus.dll is not listed, try scanning the machine for malware.