Do not have permission to delete file or folder – Windows 10

You do not have permission to delete a file or folder in Windows 10


You attempt to delete a file or folder on a Windows 10 drive and receive a permission denied error or that you must get permission from another user in order to delete that file.  Changing the permissions through the Advanced tab on security has no effect.



  1. Right Click on the folder and Select Properties, then click the “Security Tab” followed by “Advanced
  2. Change the Owner at the top of the Advanced Window to your Windows User Account located at C:\Users
  3. Check “Replace Owner on Subcontainers and objects”
  4. Click Apply, and then click OK two more times and exit the properties window.
  5. Once its applied, go back into properties again, “Security Tab” followed by “Advanced”
  6. Check the box at the bottom of the Window that says, “Replace all child object permission entries with inheritable permission entries from this object”.
  7. Click Apply again.
  8. Click OK two more times and exit the properties window.

You should now have access, this problem can occur from a variety of sources.  One example is when another user on the system creates a directory or file and places restrictions on that file or directory.  Only the security ID that it was created with can access that information unless a user with Administrative authority takes over that file or directory.  Another example is when a user re-installs the Windows operating system or attempts to copy old data from a former Windows install to a new hard drive.  Again, since windows is now a new installation, the security ID information will no longer match and the error will occur.

This error seems to be specific to Windows 7, Windows 8, and Windows 10.  It may occur in Windows Vista as well since that was the first version of Windows to have User Account Control (UAC) enabled in the file system.


Sending’ reported error (0x80040119): ‘The message cannot be saved to you IMAP e-mail account Sent Items folder, because Outlook is offline or the e-mail server doesn’t allow items to be saved to the Sent Items folder’


Symptom: Outlook reports the following error – Sending’ reported error (0x80040119): ‘The message cannont be saved to you IMAP e-mail account Sent Items forlder, because Outlook is offline or the e-mail server doesn’t allow items to be saved to the Sent Items folder’


  • Go to File-> Account Settings-> Account settings-> (YOUR EMAIL ACCOUNT) -> Change…-> More Options…-> Advanced
  • Set Root folder path to “Inbox” and force a Send/Receive

This fix should allow you to now automatically sync with Squirrelmail, Round Cube, or Horde.


KB3000850 won’t install in Windows 8

This was probably one of the hardest issues I have had to troubleshoot, therefore special thanks goes out to Brian Lewis’s Post Here:

The being said, this issue occurs when a Kodak Printer is or has ever been installed on the Windows Machine.  Even if the drivers have been deleted, this issue will still occur at the 8.1 service pack will fail at 8%. I had to expand off of Brian’s Original post since the naming convention is different on my system.


The Fix:

Open the log file:  “C:\Windows\INF\” and search for “wiaek002”

Eventually you will see an entry labeled “inf: Unable to load INF: C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c\wiaek002.inf” The system cannot find the path specified.  Make sure you write down the part after the x86, specifically “27b2a95e98070c3c” this is unique to your machine.

Create these this folder:
– C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c  (Except use your number)

Copy these files into the folder created above
– C:\Windows\Inf\wiaek002.inf

Install the Update.

Outlook 2003 Error: Your outgoing (SMTP server does not support SSL secured Connections)

Symptoms: You are unable to send mail from Outlook and the error message you may receive is that your outgoing smtp server does not support SSL Connections.

Solution 1 of 2: Confirm your Email provider uses an SSL connection, if they do NOT use an SSL connection, go to Email Accounts > View or Change > Select your Account > Change > Select More Settings > Navigate to the Advanced Tab > And Uncheck SSL for outgoing mail server.

Solution 2 of 2: Your Server Requires an SSL Connection.   Go to Email Accounts > View or Change > Select your Account > Change > Select More Settings > Navigate to the Advanced Tab > Under Outgoing SMTP Server change the port from 25 to 465, make sure SSL stays checked.

The default port for SSL secured SMTP traffic is 465, many internet providers will block port 25 by default.

igdpmd64.sys Blue Screen

Symptoms: The computer continues to receive a blue screen with an error in the file igdpmd64.sys at random times.

Solution: There is a known conflict between Microsoft Update KB2670838 and Hybrid Video cards which results in the system becoming unstable and displaying the notorious “Blue Screen of Death”.

1. Go to Control Panel > Add Remove Programs > Show Installed Updates

2. Locate KB2670838 and uninstall

3. Reboot the system

The system should now be stable.

Windows Small Business Server (Windows SBS) Update Services is not running because it automatically turns off if you customize Windows Server Update Services (WSUS).

Problem:  In the Server Management Panel of SBS 2003 the server is reporting that update services are not running because it automatically turns off if you customize Windows Server Update Services.

Solution: This message was a pain to troubleshoot because at first glance the settings were not altered.  However, if you installed WSUS 3.0 (update services 3 upgrade) you can replicate the same issue.

This is the link to the correct Microsoft solution for resolving this issue:

Use Method #1, after applying Steps 1-4 and confirming the update service is running, return to Server Management > Update Services and click “refresh”

If you receive a Bad Request error, then your Internet Information Service for the default site is not running.. Go to Server Management > Advanced Management > Internet Information Service > Server > Web Sites >  Default Web Site  – Ensure the IIS is running for that site.

Blue Screen of Death keycrypt64.sys

Symptoms: Computer is an HP Model that suddenly blue screens and returns an error with keycrypt64.sys before rebooting.

Items Needed: USB Mouse, USB Keyboard, Windows Boot Disk or Utility Disk

Solution: A recent update push to Constant Guard (Comcast) has a conflict with the default keyboard / mouse dll for HP Machines. This is a temporary fix.

Step 1. Boot the machine using the utility boot disk to access a command prompt.

Step 2. Copy C:\windows\system32\drivers\hpqkbfiltr.sys to C:\windows\system32\drivers\hpqkbfiltr.old (THIS WILL DISABLE YOUR KEYBOARD AND MOUSE THAT ARE NOT USB)

Step 3. Attach the USB Keyboard and Mouse plugged into a side port and reboot the laptop. Windows should boot normally.

Step 4. Once logged into windows, go to control panel, add/remove programs and remove Comcast Constant Guard

Step 5.  Reboot and use the USB Keyboard and mouse to rename C:\windows\system32\drivers\hpqkbfiltr.old to C:\windows\system32\drivers\hpqkbfiltr.sys

Step 6. Reboot, unplug USB Keyboard and Mouse, computer should be running fine..

Special Thanks to Bob Bailey for posting this solution for the community!

Windows: Microsoft Office Word, Excel, Powerpoint, Internet Explorer Close unexpectedly

Problem: Microsoft Office Word, Excel, Powerpoint, and Internet Explorer close unexpectedly on a regular basis in Vista. Crash report lists gdiplus.dll_unloaded as the module.


1. gdiplus.dll_unloaded is in conflict with Apple iCloud, uninstall the iCloud program and reboot the machine, this will correct the regular crashes.

2. If you want to maintain iCloud, open Windows Control Panel, find the iCloud control panel icon, open the control panel and allow iCloud to deploy fully to all of the programs on the affected computer. This will result in new icons appearing in Word and Excel.

3. If neither of the above solutions work, or if gdiplus.dll is not listed, try scanning the machine for malware.