Symptoms: The computer continues to receive a blue screen with an error in the file igdpmd64.sys at random times.
Solution: There is a known conflict between Microsoft Update KB2670838 and Hybrid Video cards which results in the system becoming unstable and displaying the notorious “Blue Screen of Death”.
1. Go to Control Panel > Add Remove Programs > Show Installed Updates
2. Locate KB2670838 and uninstall
3. Reboot the system
The system should now be stable.
Windows, Windows 7, Windows 8, Windows Vista, Windows XP.
Blue Screen of Death, BSOD, Dell, hp, igdpmd64.sys, KB2670838, Windows.
Error: You receive Error 0X80070005 when you try to register your version of Microsoft Office 2013.
Solution: Close out of the error, on Microsoft Word or Excel, right click on the Icon and click “Run as Administrator” once open, attempt to activate again, the activation should be successful.
Symptoms: Computer is an HP Model that suddenly blue screens and returns an error with keycrypt64.sys before rebooting.
Items Needed: USB Mouse, USB Keyboard, Windows Boot Disk or Utility Disk
Solution: A recent update push to Constant Guard (Comcast) has a conflict with the default keyboard / mouse dll for HP Machines. This is a temporary fix.
Step 1. Boot the machine using the utility boot disk to access a command prompt.
Step 2. Copy C:\windows\system32\drivers\hpqkbfiltr.sys to C:\windows\system32\drivers\hpqkbfiltr.old (THIS WILL DISABLE YOUR KEYBOARD AND MOUSE THAT ARE NOT USB)
Step 3. Attach the USB Keyboard and Mouse plugged into a side port and reboot the laptop. Windows should boot normally.
Step 4. Once logged into windows, go to control panel, add/remove programs and remove Comcast Constant Guard
Step 5. Reboot and use the USB Keyboard and mouse to rename C:\windows\system32\drivers\hpqkbfiltr.old to C:\windows\system32\drivers\hpqkbfiltr.sys
Step 6. Reboot, unplug USB Keyboard and Mouse, computer should be running fine..
Special Thanks to Bob Bailey for posting this solution for the community!
Problem: Microsoft Office Word, Excel, Powerpoint, and Internet Explorer close unexpectedly on a regular basis in Vista. Crash report lists gdiplus.dll_unloaded as the module.
1. gdiplus.dll_unloaded is in conflict with Apple iCloud, uninstall the iCloud program and reboot the machine, this will correct the regular crashes.
2. If you want to maintain iCloud, open Windows Control Panel, find the iCloud control panel icon, open the control panel and allow iCloud to deploy fully to all of the programs on the affected computer. This will result in new icons appearing in Word and Excel.
3. If neither of the above solutions work, or if gdiplus.dll is not listed, try scanning the machine for malware.
Microsoft Office, Windows, Windows 7, Windows Vista, Windows XP.
Excel, gdiplus.dll, iCloud, Internet Explorer, Microsoft Office, Powerpoint, unexpected close, Vista, Windows 7, Word.