KB3000850 won’t install in Windows 8

This was probably one of the hardest issues I have had to troubleshoot, therefore special thanks goes out to Brian Lewis’s Post Here: http://mythoughtsonit.com/2015/04/cant-install-update-windows-8-1-x64-based-systems-kb3000850/

The being said, this issue occurs when a Kodak Printer is or has ever been installed on the Windows Machine.  Even if the drivers have been deleted, this issue will still occur at the 8.1 service pack will fail at 8%. I had to expand off of Brian’s Original post since the naming convention is different on my system.


The Fix:

Open the log file:  “C:\Windows\INF\setupapi.dev.log” and search for “wiaek002”

Eventually you will see an entry labeled “inf: Unable to load INF: C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c\wiaek002.inf” The system cannot find the path specified.  Make sure you write down the part after the x86, specifically “27b2a95e98070c3c” this is unique to your machine.

Create these this folder:
– C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c  (Except use your number)

Copy these files into the folder created above
– C:\Windows\Inf\wiaek002.inf

Install the Update.

igdpmd64.sys Blue Screen

Symptoms: The computer continues to receive a blue screen with an error in the file igdpmd64.sys at random times.

Solution: There is a known conflict between Microsoft Update KB2670838 and Hybrid Video cards which results in the system becoming unstable and displaying the notorious “Blue Screen of Death”.

1. Go to Control Panel > Add Remove Programs > Show Installed Updates

2. Locate KB2670838 and uninstall

3. Reboot the system

The system should now be stable.